Early childhood education and care e-services
DaisyFamily
DaisyFamily is the daily contact channel for carers in early childhood education and care. The first time you log in to DaisyFamily, you use a strong authentication, after which you can create your own password to speed up the login process. The username consists of a first and last name.
DaisyFamily is an application that makes day-to-day management of early childhood education and care easy and seamless. Through DaisyFamily, carers can book their child’s childcare hours and monitor both the booked hours and the hours actually worked. In DaisyFamily, carers can also view messages and information from the early childhood education and care service. Daily communication between home and early childhood education is easy.
With DaisyFamily you can
Check and update family information
Keep your contact details up to date
Book childcare appointments
Report absences
Answer queries
Read newsletters
Send and receive messages
Read and write about your child’s early childhood education and care plan
eDaisy
All applications and decisions related to early childhood education and care are handled through eDaisy. You always log in to eDaisy via the Suomi.fi service with a strong authentication (bank ID or mobile certificate).
EDaisyn avulla voit tehdä:
Early childhood education application
Application form for Early Childhood and After-school activities
Income declaration
Dismissal and change of employment
Service voucher application
Decisions on early childhood education and care
Reminder on early childhood education and care services
Children have the right to safe and quality early childhood education and care, but sometimes carers have questions about or are dissatisfied with early childhood education and care. In these situations, the first point of contact for clarification should be the staff or, if necessary, the head of the ECEC unit. If things are not resolved within the ECEC unit, parents can submit a reminder (Early Childhood Education Act, Section 54) to the director of the day care centre or the head of the ECEC unit.
The establishment must inform its customers of the right to lodge a complaint in an adequate manner and make it as easy as possible for the customer to lodge a complaint. As a general rule, the reminder must be made in writing.
The reminder must be duly recorded and dealt with and a written reply must be provided within a reasonable time of the reminder being lodged. No appeal may be lodged against the reply to the reminder. The submission of a statement of objection shall be without prejudice to the right of appeal as specifically provided for. The right to lodge a complaint with the supervisory authorities is not affected by the submission of a reminder (Early Childhood Education Act, § 54).
Making a complaint about the operation of municipal or voucher-based early childhood education and care:
- The child’s guardian draws up a reminder on the form, the link to which can be found at the bottom of the page. The reminder can also be sent in the form of a letter.
- In the letter of recall, you should give as much detail as possible about the matter(s) you are dissatisfied with. There is no time limit for submitting a complaint, but it is advisable to do so as soon as possible.
- Please SEND your complaint to sivistystoimi@laitila.fi?
- If the carer does not use the electronic form to submit a reminder, the form should be returned to sivistystoimi@laitila.fi or by post to Laitila Early Childhood Education, Keskuskatu 30, 23800 Laitila. If the reminder includes sensitive issues (e.g. health or support measures) we do not recommend using e-mail.
- The reminder will be dealt with within one month of the reminder being submitted at the latest, unless it is an established holiday period, in which case the response time may be longer. If a longer period is required to resolve the matter, the complainant will be informed of the estimated time for processing. A reply will be given to the reminder, indicating how the matter has been dealt with and, if appropriate, the action taken in response to the reminder. No appeal may be lodged against the reply to the reminder. However, the right to lodge a complaint with the Regional Administrative Authority is not affected by the fact that a complaint has been lodged.